Freelancing is one is one of the most progressive industry today. There are almost 53 million people freelancing in the US alone which comprise 34% of the national workforce. One of the most interesting and best things about freelancing is that you can work for yourself and you are your own boss. You are not answerable to anyone.
To increase your profitability and efficiency as a freelancer you need a few tools that are important for your freelancing. One of the important tools is CRM (Customer Relationship Management). Here are some important reasons to clear your doubt why a small business CRM is an important tool for freelancers:
The Importance of CRM for a freelancer:-
In freelancing if your client is unhappy with your work, then you could face losses in terms of revenue, business and goodwill. For making a long lasting and trustful relationship with your clients constant communication and delivering quality work really matters. Keeping a track of your existing and clients in the pipeline is very important since the whole business model is based on the client – worker relationship. By implementing a CRM you can make constant communication a possibility with your clients.
If you have a CRM for your small business then a CRM is going to prove to be a tool that is going to work like a personal assistant for you. If you want to turn your existing customer into long time customers then you need to stay connect with them. CRM software automated much of the follow-up with timely emails, messages and reminders for your sales activities don’t have to fret about missing an email or a message to any one of the clients.
Whether your client is sitting in California, London or anywhere else you can contact them easily with the help and assistance of a CRM. So you should keep in touch with your clients and give them work status and get their opinion to keep them in good spirits. Not only this wish them well on their birthday, anniversary, Christmas or any other occasion that you deem fit to be wished.
Deriving customer satisfaction with the implementation of a small business CRM
By using small business CRM for your freelancing business, you could win clients trust and give them satisfaction. In my opinion CRM is one of the valuable assets in today’s world for freelancers or small business. If you have a CRM then you can give your clients timely reports and work status. You are aware of what exactly the client is going to require at a particular time of the year by just having a look at his/her past history.
If you want to create a long relationship with your clients then you need to collect data about your customers without fail that can be used in future to predict their buying behavior or even to predict your work load at any given time of the year. This will also help you to plan in advance your vacations, your heavy months your lean months and your time out. By rewarding your loyal customers you could satisfy your customers very easily.
Leveraging your freelancing by implementing a small business CRM
If you have a bad data, missing information, and inaccurately data, then it could be harmful for your business. Small business CRMs are becoming smarter day by day. Data is extracted, treated and fed with utmost precision which leaves no chance for errors or bad reporting. CRM easily does all the tasks like adding and updating contact records, filling all the missing information. By using the best CRM software sharing data, information among the team members or peers could be made easy. As a result, if you are collaborating with someone you are able to identify new opportunities and this will be helpful for you to leverage and boost your business.
The value you can add to your business with a small business CRM
A CRM is really helpful for you to add value to your small business. A customer is the key to success for your small business. A CRM can give you important information about their past choices likes and dislikes along with other relevant information that may go in creating a great buying experience for the customer. This enables small businesses to have a look at key functional area such as sales, marketing and support. CRM is very helpful for you to deal with the operational challenges like low sales and clear the doubts between the company and your clients.
ROI you can expect after having a small business CRM for your business
If you have CRM software for your small business, then a CRM can help you to increase your sales by improving your selling process and CRM also helps you to improve customer service and satisfaction which means the number of returning customers is going to increase manifold which of course is going to add up to your already flourishing freelance business. As a result, after some time when you calculate your ROI then you find that your ROI is much better than before.
